“SACK IT TO ME”…Weekly Answers to the LBP Community’s Questions (12/9)

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Another crazy week in the world of LBP filled with tons of new questions for us to answer. But before we get to the questions, we wanted to introduce “efong”, one of our US producers for LittleBigPlanet. You may have noticed him jumping in to answer a few of your questions in the comments section last week, and we’re glad he’s able to help you guys out. Now, onto the latest!

LBP-croc

Moderation
We haven’t forgotten about those of you who have been affected by level moderation either. Changes are coming very soon, and we believe the way we check levels for inappropriate content will soon start to be received more favorably. We know it’s a big deal, and we’re very much working on it.

Rankings
We hope you noticed but within the data for each user created level, there appears the “Star rankings” associated with fellow players ranking levels.

Failed to load level
Several of you have gotten this message when playing online. This is one of the things on our list, wanted to provide some insight on the message.

The “Failed to Load Level” message happens in two basic situations – firstly, if latency or server conditions result in a time out before the level completes loading, and secondly, if you’re trying to access a level that has been moderated. Assuming that you haven’t received a moderation notice, it might well be worth trying again as it could have been a temporary issue causing the inability to load.

Lag
Wanted to explain a bit about our servers to address the issue of Lag. Online multiplayer gameplay on LBP works on a P2P principle, so the connection is as stable as the weakest link in your party. And if someone is trying to play through WLAN or has a lower connection, lag occurs. This is not to be confused with lag you may experience when accessing the servers. The servers for LittleBigPlanet act only as a gateway or matchmaking service for multiplayer games; once you’re in a level, the server is no longer part of it — it’s purely down to your connection speed and that of the people you’re playing with. We’re aware that quite a few players experience excessive amounts of laggy play and Media Molecule is working on optimizing the multiplayer netcode further in order to minimize this, however when talking about the servers, they are now for the most part stable, which should considerably reduce those occasions where the online side of the game is not available at all. We’re still working to improve things further, but we’ve already come a long way since the game launched.

Full Profiles
Some have started seeing a Full Profiles message. Essentially, there are too many items stored in your Popit menu — especially in “Community Objects” category. To make your profile “less full”, go into your Popit and delete some of the unwanted objects (pictures, objects, etc). On our end, we’re aware that there is interest in seeing profile space increasing and we’re looking into it further.

Sackbook.com
An impressive community fansite popped up last week and we were all impressed, but we’ve been in discussions with the site owner and requested the site be suspended. Chris, the site owner, was happy to work with us on this. Our intent is to be able to offer everyone the choice of whether their shared data is visible or not in order to protect everyone’s privacy, and while Sackbook was doing nothing wrong in the way it presented information and had no access to any personal data, we believe this additional option is important.

Merchandise
Lots of inquiries on this one. And yes, there are major plans for Sackboy merchandise. Expect to see a handful of announcements in the New Year. Why is it taking so long you ask? Few reasons. It’s a new IP (intellectual property) and many companies are unwilling to take a risk manufacturing a whole new line on something new and untested, which is why you always see tons of merchandise around major ‘sequel’ releases. Also, once we get companies on board, the production lead times are insanely long. Another reason is quality — we absolutely love Sackboy and want to make sure that our merchandise is the highest quality. You should see some of the samples we’ve received (not so good). Don’t worry, you’ll start seeing things soon enough.

…That’s it for this week. Don’t forget to jump in the comments below and ask some more questions. We’ll try to get to all of them, and if we don’t , no need to get frustrated. We need questions to answer for next week’s installment.

Comments are closed.

147 Comments

19 Author Replies

  • Don’t want to be a nag, but my “full profile” only has 3 community objects and 10 community stickers. I’ll delete those, but it seems to keep filling up faster and faster. I would be willing to bet it gives me the full profile message even without any community objects (and I’ve got less than 10 of my own custom objects’ none of which are very complex).

  • yeah and creating with online friends would help

  • When are you fixing the bugs?

    If at least a few of the critical ones aren’t fixed within a month I will never buy anything from MM again and will be contacting sony customer support. You have already lost 4/5 sales in my group of friends because they witness the bugs on my copy and don’t think LBP is so great now.

    This is not acceptable for console software.

  • Great Answers. But whats going on with the Play.Create.Share Points?

  • Sack dolls please :)

  • i was wondering what had happened to the create mode online?
    i heard it was delayed :(
    i was hoping to create some levels with my friends online.

  • Ah crap i just re-read the blog and realized you guys already answered my question about Failed to load all player profiles. Sorry for asking what was already answered :x Thanks a lot though too :)

  • When is the ability to create levels cooperatively online going to be patched in?

  • Hi Mm i notice that some lvl don’t load so i tested this..specially on a Metroid called lvl.. That has Black boots and some other items as award. the recalled version of the Little big planet blue ray cant load thous type of lvl and the non recalled version can mainly cause i figured out that Recalled vercion has black boot out of the system. some times ppl with black boot on cant connect with others recalled version. i tested it and its a problem cause i have both version.. Recalled version = no black boots. normal version has them.. sorry for my English.

  • Hello, I would just like some information on why my level in LBP was modded.

    Level Name: Truck Mountain v0.7
    PSN ID: caliblue15
    Copyright Infringement?: No
    Other IP’s used: No.

    I made this whole level from scratch, taking about a week and many hours out of my life, just to have it snatched away from me. It was finally getting alot of hearts (up to 50) and alot of plays up to (250) then got moderated, (3 days after putting it up.)

    There is also nothing even close to offensive in the level.

    Any info would be appreciated.

    Thanks,

    caliblue15

  • Sackbook? SACKBOOK?! SACKBOOOOOOOOOOOOOOOOOOK….. :(

    Please resolve the problems with them as best as you can ^_^ I do hope you guys can work it out with the Sackbook people, it was one of the reasons I got back to LBP ^_^ plus it’s really useful!

  • So many questions in here I feel bad for the staff..
    and this thread is stil a baby..

    I have but two important questions.

    1. Why is it the news section of LBP in the game had no warning of the terminal speed glitch that kills your system files as it did mine – no warnings no nothing. that page is aztec gold for some solid marketing direct to the gamers who don’t hit the blogs and other information yet it never changes.

    2. who can I talk to about putting my music into games like LBP or other games- even if it or any of it’s related topics are those that you may or may not be at liberty to discuss in open fourm…

  • @quine | December 9th, 2008 at 9:07 pm
    QUOTE
    When are you fixing the bugs?
    END QUOTE

    I’m sorry in advance, I am not normally confrontational but I feel this comment is out of line.

    I agree that there are a number of annoying bugs, and almost all of them are MINOR and related to the CREATE side of things. Even still, LBP is one of the most stable new games that have ever been released on the PS3. That is a remarkable feat considering that the game offers developmental tools for creation/modding that is normally relegated to PC gaming.

    Everyone who has seen me play or create with LBP has been deeply impressed with the product. The fact that it is still getting better is amazing.

    I would like to see online create mode happen, but seeing as how online connectivity happens on a P2P model, I imagine they are having issues processing modifications in CREATE to multiple PS3’s at the same time. (Default mods to the host CPU, helpers get the final product?)

    If I could have one question answered, I would ask what kinds of new CREATE content we can expect, and How soon?

    Props to everyone involved for an amazing game, and the continual efforts to keep the community strong and growing.

  • Make that two questions… LoL

  • Sometimes I get a “Game disappeared.” message. I find it usually happens when I hang around at the end of the level without choosing to go back to pod or replay. I’ve even had it happen when I used the start menu to quit to pod. It wouldn’t quit and the menu items had been disabled so my friend and I were stuck running around at the end of a level unable to do anything but restart the game/system. Has anyone else experienced this?

  • I posted in the last one before I realized this one was open. *facepalm* It’s going to be like five posts due to character limit.

    Thank you for the response! I understand the copyright issue is complicated. My biggest concern, like most of the LBP community, are the levels that were taken down with no copyright infringement.

    I know you’ve been getting a lot of these requests but if you could check into this I would much appreciate it. My husband’s level that is pending moderation is called Video Game Tropes 4; Escort Missions. His PSN is Gojira345isDante. Between the two of us we could not find one thing that falls within the field of being unacceptable. The level has been down for about two weeks and he is unable to see if it has been reviewed.

  • sounds like the owner of Sackbook.com is automatically getting a job a Media Molecule LOL!!

  • I know you’ve heard this complaint before but there have been people who have had their levels down for a month or more. There are so many people who have quit the community because of this problem. We both think this game has awesome potential but it’s problems like this that really dishearten us.

  • I work for a large company myself. When our customers have an issue with one of our products we have a system in place that allows them to submit a ticket on it. We have engineers that review these tickets in 36-72 business hours and report back to the customer their findings. Why couldn’t we have that in place here? Tickets for issues during play. Open tickets made using the good grief tool in which both the reporter and the level creator would be contacted.

  • You would need teams of level reviewers. You says these levels are being played through when they go into the pending state my husband’s level is in. Is there a time frame in which they’re played through? It would be nice if there was. Right now it seems, from my end, that you’re either understaffed in your level review section or that your level reviewers also have other job responsibilities that keep them from this task. I have worked for a ticket review section. I was a rep who contacted customers back with the results of their ticket. This system would work well for you and would give you the information you need to fix these problems. I mean, you’re asking us what our router information is etc. It could be part of the ticket. Required information. I think it would make the process easier.

    • I\’d say neither, our moderation team and in-game moderation process just needs some tweaking. Thanks for the input tho. (pulls ticket just to be devilish)

  • Okay this one is my husband and I swear no more posts until I get a response. Promise :)

    THIS IS THE HUSBAND OF SHRINEART.

    She left a very lengthy quad post on the previous page, and I think it would be nice if you just addressed parts of it here. Otherwise, my question.

    Rumor has it that the work to be done on the sequel and on DLC has been slowing progress on the fixing of things such as the moderation system and search.

    Is this true?

    And to further comment, my level is still down, with no way of contact or knowing what is being done or why it is the way it is. The question is not *is* this problem going to be resolved. The question is *how* is this going to be resolved?

    Unfortunatley, the popular answer is “We can’t say that….let’s talk about DLC!”

    I really believe that this COULD have been the next Ocarina of Time, Halo, or Tetris. Too bad the opening problems have taken it from system seller to above average holiday title. Don’t regret it too long though…

    • I can definitely say, there is no truth to that rumor. Just so you know the team working on the DLC is separate from the main game design.

      As for \’how\’, because I\’m not the guy behind the computer coding, I can\’t really say, but, I don\’t think there is a true answer yet, because there are multiple ways to modify the moderation system and sure Mm/SCE need to review all possibilities before finalizing a fix.

  • @ E – Please do not claim the search is working when everyone else agrees (incl. Sam) that it is not.

    It currenty modifies search terms (3 matching characters seem to be enough) and doesn’t let you search for specific authors or phrases.

    Try searching for azure palace an tell me how many pages you get – that have nothing whatsoever to do with azure alace.

  • When we get liquids like water?

    Why the costumes price is so high?

    When you launch Lara Croft costume in exclusive for me? I will pay 10€ for that :D

    http://img217.imageshack.us/img217/7248/participacaonetweblarassm8.gif

  • Dear Playstation Executives,

    I am not a playstation fan; however my boyfriend really is. He buys all your crap and I guess what you call a gamer. I really find video games as a sign of immaturity and pretty much for boys who do not know how to socialize in the real world. Nonetheless, I found myself enjoying Little Big Planet! Its the only game my boyfriend and I have fun playing together. Anyhow, the point of this letter is to politely ask if your designers would graciously make high heels for the sack girl costumes. I enjoy dressing up the sack dolls in all different combinations and I find it quiet frustrating and discouraging that the sack boys have black boots and the sack girls do not have any high heels. I appreciate all that you can do and I don’t mind paying for this add-on.

    Thank you for your time

    Happy Holidays to you and yours,
    A Female Fan Of Little Big Planet in Need of Heels

  • I just want to say that I love this game.
    The Create Tools are great and I very much look forward to seeing what you will add to them in the future.
    The DLC both free and paid has been fabulous… and yes I am willing to pay for extras when its something I want… cant wait for my Ryu and Chun-Li outfits… of course I’ll have to buy the pack cause I want Guile’s hair.

    Yes I have some online lag time when playing multi-player, but I always assumed that was mostly my internet connection and not the host. That’s just a generally the case I thought…not hugely tech savy.

    Just wanted to throw a suggestion out there for some new DLC….How about throwing in some classical music… a little Gershwin would be nice… for some reason I just want to have Rhapsody in Blue as my level music… despite how great the original music is for LBP playing the same 15 (guessing) songs over and over on multiple boards did get old really quick.

    Btw, Keep up the great work…Being born in the late 70’s and growing up with old game systems it really is amazing to me how games have evolved. No one has to make a game for us that could go on forever and spend so much time on patches and servers and new content, but you did so kudos to you.

  • I couldn’t wait for an official plush so had to make my own…check it out.

    http://shaneandhisdog.deviantart.com/art/Sackboy-Plush-105758748

    Can’t wait for the new year to see something better than the Play Asia Sackboys.

  • Hope i’m not to late for my questions:

    For me, one of the main problems is levelsharing.. There just isn’t enough ways to view the levels, please consider different ways to display them like on most sites as youtube. I mean, show level by:

    Rating
    Views
    Hearts
    Best Ratio views\hearts
    Best this week (based on star rating)
    Best today (based on star rating)
    Most commented this week
    Random

    etc.

    Plese respond to this question, thank you

    • Already ahead of you. As mentioned, its in the works…maybe not exactly as you propose, but along the same line of thinking

  • I would like to see G.I. Joe costumes.

    1. Cobra Commander

    2. Destro

    3. Scarlett

    4. Duke

    5. Snake Eyes

    6. Storm Shadow

    7. Baroness

  • I love this game and I wish the story mode was longer. Im wondering if theyre making DLC or LBP 2. And if Sony has sense they’ll put it on PSP, I’d definitely get a PSP if theu stack up on the game selection

  • Sorry by the way.. All you hear are complaints, your game is awesme.. We just want it to be super awesome lol

  • Im sorry but i dont buy into the ‘privacy’ thing concerning the sackbook issue. Privacy is a populist arguement and it holds no ground in a world where cameras and sensors are installed all around our real world life. There is no privacy issue concerning sackbook at all, the most you could make of it is basing it on server privacy, but this smells like corporate rights hoarding to me.

    I do have something positive to say though; im glad you people are finally doing something about the current problems wich read ‘ill minded people sabotaging the game troughout the good grief tool giving an open door.’ ‘The huge lack on giving the playerbase the feeling at all that they are being heard’ and finally ‘thinking of adding more music/levels/sack-equipment’

    • Hey Sackmaistr – you\’re entitled to not buy into anything, but privacy in this world of digital information is very important. I guess you\’d be singing a different tune if a hacker accessed the network, stole your credit card number, and left you for broke.

      :)

  • -2nd post cause comment was too long-

    A small bundle of tips/requests to end this post.. could there please be a way to copy individual stickers in level edit like you copy materials? Its quite time consuming going trough a full menu everytime. Also There should be non layered clothing pieces so we can actually fit custom stickers on them. Lastly; Please for the love of god remove the trophy levels, it is really clear that its a group of people that just rent the game for the trophys that play these. 9 out of 10 people on any sackboy community absolutely hate that these levels are on the cool level page. How is it possible that in the last ‘official’ promotion video (share) on PSN a heart was seen given to the 7x trophy level????? That really gives the wrong message.

    When i see people suggest to put a top 10 for levels in pulse i really well hope that both the trophyhoarders and the searchengine issues are fixed first.

    Regards; Daniel.

  • Thanks for the response, never saw you guys answer to that issue.Keep up the great work :)

  • Hello!

    Love the game to bits guys, ive had a broken leg for the past week and, god, has time flew by!

    Anyway, i was editing a level one day and when i tried to get back on it, it said ‘failed to load level’ when i didn’t even publish it or anything… I spent a lot of time on it and i cant even access it now :(

    Its not published, its on my moon and contains no moderate worthy material. Its based on an ice mountain :D

    Anyway, fantastic work and thanks for answering our questions!

    Now, to try and ace Bunker level…

  • Don’t forget about us poor deprived 1080 only users. Just a friendly bump to remind you there is still a decent amount of us eagerly hoping and waiting.

    Yes my fingers are still crossed, they’re starting to cramp but it’s worth it.

  • Thanks for answering the questions. We need to upgrade the LBP Work shop with sackbook.com like features.

  • I am registered in the spanish PlayStation Network, but I bought my LBP in the US. I have tryed to download stuff (like sackboy costumes) and they don’t work, they don’t appear in the game. Why does that happen? Are you going to fix that?

  • I second what #70 wrote about high heels. My wife would KILL for high heels in LBP, she usually use about 10 minutes before we play to setup up her sackgirl. And as poster #70 this is the only game she plays… at all…

    So, high heels FTW!

    Also, to me, online create mode would definitely put LBP into 11 out of 10 stars :)

    And random new level, I have a hard time finding new levels now, just having a button that would let me play levels I haven’t would be awesome.

    One last thing and this is actually A REAL ISSUE:

    Why, oh god, why isn’t there a block so that people can’t publish levels with no exits? I mean, it’s completely useless! I don’t look at each and every level title so I keep hitting those because there’s no indicator that I’ve played it anywhere!

  • @Axecution: while the profile loading is a little slow and needs a progress bar or notice of some form, I completely disagree with your comment — that profile loader when a controller is turned on is awesome and needs to be implemented in more games (Tekken comes to mind!)

    @quine: what bugs? It really does help if you actually NAME a bug. Personally, I’ve put a lot of hours into LBP and have no interesting bugs to complain about.

  • I hope the sackboy plush will be very similar to the one in the game, i mean some that i saw were probably home made and were not looking that great, i think one of the best was the one from the mother of a MM developer or something like that.
    For home, like others said that would be nice to have a space for LBP and maybe our person in home could wear a costume of sackboy that would be funny

  • Hello Mark,

    Any chance we see KISS members sackboys as a pay DLC?
    :) Its fits just great :)

    Also, can you guys add a screenshot option so we can take off a jpg of the ps3 of the game ?? like the picture the game allows you to take.

    Thankss!!

  • I’m with you guys on quality mdse. Get it right and get it out. My 7 year old doesn’t want a sackboy knock off!

  • Do downloadable costumes transfer to subaccounts? i.e. If I buy a costume, will my kids’ subaccounts have access to it as well or do I need to download it multiple times?

  • Tomax and Xamot… Were those the twins with the scars on their face? Wow, does that bring back some childhood memories..

  • Question…sometimes I look online to see what people say are great user created levels on LBP. However, when I search the names of the levels on LBP, I’m having trouble finding them. Whats the best way to find a specific level on LBP?

  • The DLC for the Street Fighter characters is way too high. It needs to be 2.99 for the set. I refuse to pay that much and I hope others agree.

    My level , Duckrollmobile FTW! has never been played and will not load for anyone but me. (PSN: BigRon3400).

    Can you guys add a search for PSN function? The regular search doesn’t seem to work to well when you are searching for a person instead of a level name.

  • It’s unfortunate that the approval process for PSN content takes so long that the patches must include so many fixes (delaying release) because it’s tough to get little things through QA. Maybe Sony could provide some support in this area with dedicated resources to helping the games it’s invested in.

  • Great work on this game! The best side scrolling platform since Super Mario World!

    Just a comment on a question that was asked last week that didn’t get answered this week (someone said they would have more info this week!)

    What ever happened to the Parsons Design School Contest levels that were created by students before the games release? I remember reading tons of articles saying that they would be playable upon release, but have not heard anything since.

    Please! I am dying to play these levels!

  • Ok whats the deal with this photo its been annoying me.
    http://www.flickr.com/photos/playstationblog/3096821814/
    How can you grab an object in each hand?
    is this part of the “significant update”

    i would like to see some sort of double jump and flips maybe a long jump possibly a dive or roll :P just idea to shove more awesome into LBP.

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